Q. How do I place an order?
A. Four easy steps…
1. Select and pay for your chosen invitation/card by clicking on the BUY button next to each product you wish to purchase. You will be automatically directed to our secure Paypal checkout for payment.
2. When payment is confirmed, click on the 'Customise your order' button to upload any photos (300dpi jpeg or tiff) and details (eg: child’s name, birth date, event location etc) so we can personalise your invitation/card.
3. We email you a proof for your approval (ie: this is when you check that the information and photo on your card is all perfect).
4. We email you your final invitation/card.

Q. What payment methods do you accept?
A. Our secure checkout accepts all major credit/debit cards (Visa, MasterCard), eCheques, bank transfers, as well as PayPal accounts. Be assured, you don't need a PayPal account to purchase our products.

Q. In what format are the proofs and final products supplied?
A. Your proof and the final product will be emailed to you in the universally-friendly PDF format. Need more info about PDFs – click here http://en.wikipedia.org/wiki/Pdf or here http://www.adobe.com

Q. Can I print the card / invitation I purchase?
A. Yes absolutely you can! They look beautiful printed. (They even look gorgeous on canvas!) Most clients get their invite/card printed at places like: home or office printer, Officeworks, Kwik Kopy, MBE etc.

Q. What sort of photo should I supply?
A. A digital, high resolution photo is best eg: 300dpi quality in jpeg or tiff format. You can also scan an actual photo, just ensure you scan at 300 dpi. Your photo can be colour or black & white, whichever you prefer. As you can see from the designs, a close up photo of your child’s face is best, but not essential. Keep patterns and backgrounds plain and not too distracting from your child’s face.

Q. Can you recommend a photographer?
A. If you would like to have professional photos taken of your child, we personally recommend the following photographers:

Leanne Harrigan - Little Sunshine Photography
www.littlesunshinephotography.com.au
Location: Canberra, ACT

Michael Chetham - Michael Chetham Photography
www.michaelchetham.com.au
Location: Sydney, NSW

Q. How long will it take to receive my final product?
A. Depending on how fast you send us your details/photos to personalise your card, and how quickly you give your ok on the proof, your final product can be completed within a day or two - sometimes even faster!

Q. Can you design something unique for me or a variation on the designs on the website?
A. Absolutely! Simply email us your request and we can create what you need for a small extra fee, dependent on scope.

Q. Why does the colour on my card look different on some computers?
A. Every computer screen has different colour settings and brightness which can cause slight differences in colour depth.

Q. Help! I can't open the PDF file.
A. You need the free software Adobe Reader installed on your computer. Download it for free at http://get.adobe.com/reader

Q. How do I save my card / invitation on my computer?
A. Just like any other document you wish to save to your computer, when we email you your card / invitation, double click with your mouse on the PDF file included as an attachment to the email. Your computer will ask you if you wish to open it or save it. To view the PDF file select OPEN, or to SAVE the PDF file, click on the ‘save file’ button. All that’s left to do is to choose the directory you wish to save your PDF file to, which your computer automatically prompts you to do, then click on the save button.

Q. Can I rename the PDF file?
A. Yes! Once you’ve saved the PDF file to your computer, simply highlight the file name with your mouse then type in the new name you wish to use.

Q. How do I email my card / invitation?
A. Simply select the ‘Attach’ or ‘Insert File’ button on a new email message, then select the PDF file from the location you saved it to on your computer.

Q. What currency are your prices listed in?
A. Our prices are in Australian dollars. Convert your currency here www.xe.com/ucc/

Q. Who owns the copyright on the cards / invitations I purchase?
A. You (or your professional photographer) own copyright to your photos, and we own copyright of the card/invitation design, just like any invite/card you buy.